Return & Refund Policy

At Majokihairproducts, we strive to provide our customers with the highest quality hair products. However, we understand that there may be instances where you need to return or exchange a product. This Return & Refund Policy outlines our guidelines for returns and refunds.

Returns

If you are not completely satisfied with your purchase, you may return the product within 30 days of receiving it. To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at [customer service email] or [customer service phone number]. They will provide you with further instructions and assist you throughout the return process.

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process your refund within [number of days] and credit the original payment method used for the purchase.

Refunds

If you are eligible for a refund, the amount will be credited back to your original payment method. Please note that shipping costs are non-refundable.

In some cases, we may offer store credit or an exchange instead of a refund. This will be determined on a case-by-case basis.

Exchanges

If you received a defective or damaged product, we will gladly exchange it for a new one. Please contact our customer service team within 7 days of receiving the product to initiate an exchange.

When contacting our customer service team, please provide your order number and a detailed description of the issue. Our team will guide you through the exchange process and ensure that you receive a replacement product in a timely manner.

Non-Returnable Items

Some items are non-returnable for hygiene reasons. These include but are not limited to hair brushes, hair extensions, and hair accessories. Please ensure that you carefully review the product description before making a purchase.

Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please don't hesitate to contact our customer service team. They are available to assist you and provide further clarification.

Thank you for choosing Majokihairproducts. We appreciate your trust in our products and are committed to ensuring your satisfaction.